Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and information they need to stay in control. If you feel that gambling is no longer fun or is causing harm to you or those around you, please take advantage of the resources and support options available below.

Signs of Problem Gambling

It is important to recognise the warning signs of problem gambling early. If you or someone you know is experiencing any of the following, it may be time to seek help:

• Spending more money or time gambling than you can afford
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Hiding or lying about your gambling habits to friends and family
• Feeling a compulsive need to gamble with increasing amounts of money
• Using gambling as a way to escape stress, anxiety, or depression
• Feeling guilty or ashamed about your gambling behaviour

Self-Exclusion Tools

We offer a range of self-exclusion and responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time and can be adjusted through your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the amount of money you can lose over a set period of time.
• Session Time Limits: Control how long you can remain logged in and playing during a single session.
• Reality Checks: Receive regular reminders about how long you have been playing to help you keep track of time.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a chosen period.
• Self-Exclusion: If you feel you need a longer break, you can request a full self-exclusion from our platform for a minimum period of six months. Once activated, this cannot be reversed until the exclusion period has ended.

To activate any of these tools or to request self-exclusion, please contact our customer support team or visit your account settings. We will process all requests promptly and with full confidentiality.

Helpful Resources

If you need additional support or would like to speak to someone about problem gambling, the following organisations offer free, confidential advice and assistance:

• BeGambleAware – A leading charity providing information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, seven days a week.
• GamCare – The UK's leading provider of free information, support, and counselling for anyone affected by problem gambling, including friends and family members.

Remember, gambling should always be a form of entertainment, not a way to make money or escape problems. Please gamble responsibly and do not hesitate to reach out for help if you need it.